The CSIT Helpdesk is responsible for fielding calls requiring phone assistance; the setup and installation of new equipment including, but not limited to pc’s, printer’s, scanners, including the software for functionality; the timely repair of trouble ticketed equipment received from user’s in the field; the creation and updating of pc images, the installation of approved business software; the support and troubleshooting of all Windows OS and Microsoft Office applications, creation of AD/Email accounts, and completing assigned trouble tickets, managing AD/Email accounts; processing equipment request for users in the field;

*The ultimate goal and mission for the Court Services IT Helpdesk is to serve, support, and satisfy the users of the Unified Judicial System of Alabama.*