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Contact Information


Administrative Office of Courts
300 Dexter Ave.
Montgomery, Al 36104
1-866-954-9411
(334) 954-5000

IT Support

IT Support provides training and support of technology related projects. Typical project management duties include staffing a telephone support desk, training, preparing narrative reports, preparing manuals, creating online tutorials, testing of applications and processing requirements for application development. IT Support serves as the liaison between the users and the technical staff.


Team:
  • Keisha Thomas
  • Brenda Tadlock
  • Jasmine Jones
  • Joey Hunt
  • Jason Hodges

Applications Supported:

Alacourt, AlaFile, Alavault, Alapay, E-Appellate, E-Citation/V-Citation, E-Transcripts, DA Desktop, DAIS, DAR, DAWC, DARRT, WMS, AOC Newsletter


Essential Functions:

Telephone/Email Support

  • Answer phone/emails in a timely manner.
  • Refer misplaced calls/emails to the appropriate support person.
  • Answer questions completely and correctly.
  • Compile a list of FAQ while performing telephone and email support.

Training Support

  • Maintain ‘How To’ manuals for each of the above applications.
  • Create Online Training Tutorials for each of the above applications.
  • Facilitate and calendar training events.
  • Notify users of upcoming training events and application enhancements.

Administrative Support

  • Set up new accounts for users.
  • Prepare and review reports, graphs and other documents that pertain to aspects of the applications such as but not limited to growth, deployment and implementation.
  • Test new features of applications before they are deployed.
  • Compile requirements gathered from the users.